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EarthLink Expands Customer Service Division with New U S Call Center
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EarthLink Expands Customer Service Division with New U S Call Center
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EarthLink Expands Customer Service Division with New U S Call Center
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EarthLink Has the Happiest Internet Customers, According to HighSpeedInternet com
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SAN FRANCISCO, March 16, 2021 /PRNewswire/
Cresta, the Real-time Expertise AI provider to the enterprise, today launched Cresta for Voice, which helps phone-based sales and customer service teams reach business goals through AI-powered coaching, assistance, and automation. One of the early adopters of this service is Earthlink, which has been
recognized as the top internet service provider in Customer Satisfaction and is looking to extend its market leadership.
On average,
Americans spend over 900 million hours a year on hold and the explosion of virtual interactions in response to recent events means that number is only growing. Cresta for Voice offers an end-to-end solution for phone-based teams, uncovering insights from every customer call and putting them into action with real-time assistance using modern technology to make sales and services representatives radically more productive and transforming one of the oldest methods of communication.