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Posted May 19th, 2021 for IDC SINGAPORE, May 20, 2021 – Organizations must build resiliency into the relationships they have with their customers. According to IDC s latest report Asia/Pacific excluding Japan (APEJ) Future of Customers and Consumers Technology Index: Building Resiliency into Customer Relationships leading organizations who are well-positioned in their technology and data capabilities are in a better position to capitalize and pivot to opportunities arising from the pandemic. This key finding is derived from the IDC-developed Future of Customers and Consumers (FoCC) technology index based on two key areas of customer experience (CX) – technology landscape and data leverage – to understand how organizations are progressing toward becoming customer-centric enterprises and deliver empathy at scale.

Tessa ragoZoe jimenezDaniel zoe jimenezAsia pacificAlvin afuangSenior researchConsumers technology indexBuilding resiliencyCustomer relationshipsHow organizations are adjustingLawrence cheokSenior research managerAssociate vice presidentDigital transformationPacific futureArtificial intelligence