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The Malaysian Communications and Multimedia Commission (MCMC) has issued a stern warning to a courier management company to improve customer package handling procedures.
MCMC in a statement said the company has been instructed to provide an explanation regarding the incident of throwing customers’ packages.
We take seriously the viral incident of a group of employees of a courier company throwing a customer packages on social media, recently. The company has been instructed to provide an explanation.
The Malaysian Communications and Multimedia Commission via Berita Harian
The statement was made after an incident happened with the logistics company, in which J&T Express staff were seen damaging goods as a sign of protest to an alleged change in earned commission.
J&T Express apologises over violent handling of customers’ parcels 08 Feb 2021 / 07:29 H. Pix for illustration purposes.
IPOH: Courier company J&T Express has apologised for the violent handling of its customers’ parcels as depicted in a video that has gone viral on social media recently.
The management of Perak J&T Express in a statement uploaded on J&T Express Malaysia-Perak Facebook tonight said it would provide more training to its employees to improve the quality of its services.
It said it was a mere understanding and that the allegation about its employees going on strike due to commission payment was also untrue.