"The next day, after he committed suicide, believing that he owed $730K, there was an email sent to his account saying, ‘oh you're margin calls were canceled, everything is fine,’" the family's attorney said. "But he's already dead."
Ex-Robinhood staff say customer service agents weren t qualified to offer financial advice and pleas for help went unanswered as trading app is sued over suicide of student who reached out to support THREE times but got no response
Former Robinhood customer service staff have revealed they were unable to answer many user queries as they are not qualified
The licensed brokers hired by the company were too busy to help customers even when they had serious financial issues, they claim
Instead the hired reps with no qualifications were expected to hold off questions to the hotline until the customer would hang up
CBS News By Tony Dokoupil, Michael Kaplan, Martin Finn, Cassidy McDonald, Jennie Kamin and Rob Kaplan CBS News February 8, 2021, 7:37 AM
Alex Kearns died thinking he owed hundreds of thousands for stock market losses on Robinhood. His parents have sued over his suicide.
Last Updated Feb 8, 2021 2:03 PM EST
Twenty-year-old Alex Kearns took his own life last June mistakenly believing he d lost nearly $750,000 in a risky bet on Robinhood, the stock-trading app where he started trading as a teenager.
His parents filed a lawsuit, first obtained by CBS News, on Monday accusing Robinhood of wrongful death, negligent infliction of emotional distress and unfair business practices.