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Uber Eats driver shortage leads to widespread food waste and staff abuse
Dani Valent
Photo: Penny Stephens
Restaurateur Jason Chang is caught between a tech giant and dissatisfied customers and his staff are copping abuse as a result.
The owner of Calia at Melbourne Emporium says pandemic rage is exacerbated by online platforms and causing hungry customers to vent their frustrations while oblivious to the human impact.
In recent months, a driver shortage on food delivery platform Uber Eats means orders are often not collected at the restaurant and meals are left to go cold. A spokesperson for Uber Eats said the company only accepts orders if there are delivery people in the required area.