By Kate Weber on Jul 1, 2021 12:59PM
Over the next year.
Suncorp is investing in the improvement of its digital insurance claims lodgement and tracking processes as customers continue to gravitate towards online solutions.
The company will invest $50 million into upgrading the entire claims process over the next 12 months.
Chief operating officer for insurance Paul Smeaton told a Standing Committee on Economics last week that part of the investment includes improving its comprehensive online experience for digital lodgement.
“The [current] ratio is around 20 percent [of claims] lodged online, [and] 80 percent lodged more traditionally in contact centres,” Smeaton said.
“What we ve found particularly during Covid is this move towards doing things digitally.