Reimagining the New Consumer odwyerpr.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from odwyerpr.com Daily Mail and Mail on Sunday newspapers.
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Promoted from Braze
The study deep dives into the evolving customer engagement landscape and how that translates directly to business goals.
The world changed last year in the wake of Covid-19, forcing businesses to reassess and recalibrate their offerings. As consumers struggled to make sense of an evolving reality, companies also had to pivot their roadmap in a bid to survive and grow. And in this pursuit, the relevance and value of customer engagement has grown even more significant, becoming a key component of businesses globally while chief experience officers (CXOs) work hard in connecting metrics to tangible business outcomes.
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