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iTWire Wednesday, 21 July 2021 12:34 SugarCRM integrates sentiment analysis to its SugarPredict AI capabilities Shares Software company SugarCRM integrates a sentiment analysis feature to its SugarPredict AI capabilities to identify each customer and prospect’s emotional state and intent. SugarCRM extends its SugarPredict AI capabilities by adding a new feature called sentiment analysis, designed to amplify sales and service interaction that identifies each customer and prospect’s emotional state and intent. SugarPredict is now embedded within the company’s SugarLive multichannel customer communications application. The SugarLive solution lets sales and service personnel track the details of each customer interaction. It allows access to customer information across all touch points and channels at the exact moment it is needed.

Paul greenbergNatural language processingSelf interestBusiness success through customer engagementRich greenபால் க்ரீன்பெர்க்இயற்கை மொழி ப்ரோஸெஸிஂக்சுய ஆர்வம்பணக்கார பச்சை