Everything will be anonymised, promises vendor
Lindsay Clark Thu 18 Feb 2021 // 06:34 UTC Share
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In a sign that interest in process mining is heating up, vendor FortressIQ is launching an analytics platform with a novel approach to understanding how users really work – it videos their on-screen activity for later analysis.
According to the San Francisco-based biz, its Process Intelligence platform will allow organisations to be better prepared for business transformation, the rollout of new applications, and digital projects by helping customers understand how people actually do their jobs, as opposed to how the business thinks they work.
Celonis works by recording a users application logs, and by applying machine learning to data across a number of applications, purports to figure out how processes work in real life. FortressIQ, which raised $30m in May 2020, uses a different approach – recording all the user s screen activity and using AI a