Such technology, she said, was in use all over the world, from Europe to the US and China. Taigusys, a company that specialises in emotion recognition systems and whose main office is in Shenzhen, says it has used them in settings ranging from care homes to prisons, while according to reports earlier this year, the Indian city of Lucknow is planning to use the technology to spot distress in women as a result of harassment – a move that has met with criticism, including from digital rights organisations.
While Hagerty said emotion recognition technology might have some potential benefits these must be weighed against concerns around accuracy, racial bias, as well as whether the technology was even the right tool for a particular job.