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Global Banking & Finance Review
Will HMRC’s new DG of Customer Service embrace the innovative tools available to support her staff to cope with their annual surge in demand?
Published 2 months ago
Sadly, we’ve all heard this before – another report on the long wait times at this time of year when poor HMRC staff, in their under resourced contact centre, are inundated with all of us waiting to the last minute to get our tax returns finalised. The latest report from Moore , has highlighted the struggles that HMRC is once again facing with customer service levels. They reported average wait times for its customer helpline had jumped 31 percent to 12 minutes, 45 seconds in November 2020, up from 9 minutes, 42 seconds in October. And these will get worse as the end of January deadline nears.
Black family works to restore roughly 200-year-old cemetery in Texas to reclaim legacy, honor ancestors
The continuing fight for social justice is giving new life to community efforts to preserve Black cemeteries. Congress is considering legislation that would create a database of burial sites, and provide funding to research and protect them.
This could bolster cemetery restoration projects across the country, including one from CBS News producer Rodney Hawkins, who is embarking on a journey to reclaim his family legacy.
Deep in the piney woods of East Texas, beneath a roughly 200-year-old overgrown cemetery, is Hawkins s family history and a part of America s buried past.