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May 6, 2021 Empathy is a critical part of many people’s jobs. It’s the quality that allows a manager to give feedback in a way that’s both constructive and kind, or helps a teacher figure out the right way to connect with a shy student. But there is also a point at which empathy can tip over into excess. When we feel other people’s pain too deeply, we can wind up exhausted and overwhelmed. The technical term for this feeling is “empathy distress,” which is common among “people who absorb too much of other people’s negative emotions,” says Daniel Goleman, an author and psychologist whose work on emotional intelligence has greatly influenced the fields of business and education.

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