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July 16, 2021 In this Jan. 23, 2021 file photo, a woman wearing face mask looks at her phone in Hanoi, Vietnam. Credit: AP Photo/Hau Dinh, File Advertisement “Digital tools have been developed quickly to join the national fight against the COVID-19 pandemic; governmental agencies, businesses, and people have actively utilized and promoted the application of ICT in all aspects of socioeconomic life […] This is a catalyst for national digital transformation,” former Prime Minister Nguyen Xuan Phuc declared at a meeting of the National Commission on E-government on March 10, 2021. Yet our experiences suggest a different picture. Coming into Vietnam from abroad, Truong Thuy Quynh had high hopes of experiencing digitized COVID-19 prevention processes. She was quickly hit hard by the reality: an error-ridden health declaration website, time-consuming paperwork, 100 percent manual medical screening, and mostly in-person communications. The situation was no better for Pham Thi Thu

Ninh bìRepublic ofAn nhienTinh haThuy duongTha thiêhuHo chi minh cityH chíinhNguyen xuan phucTruong thuy quynhDau anh tuanVietnam national single windowVietnam health declarationMinistry of healthVietnam chamberTelemedicine center