ICMI Launches Consulting Practice Focused on Contact Center Technology
The International Customer Management Institute (ICMI), the authority on contact center excellence, has launched a new consulting practice aimed at helping companies assess, design and implement contact center technology solutions. ICMI s Technology Practice reinforces the firm s commitment and dedication to helping raise the strategic value of contact centers, optimize operations and improve customer service. We have launched the Technology Practice to address a critical need in the contact center market as companies transition to new ways of working in order to support a successful customer experience without wasting resources, said Tara Gibb, Group Portfolio Director, ICMI/HDI. With thirty-five years of experience working directly with contact centers, ICMI has amassed deep domain knowledge and an innovative approach to solving our client s toughest challenges.