US Senators Are Trying to Make Cancelling Subscriptions Easier pcmag.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from pcmag.com Daily Mail and Mail on Sunday newspapers.
May 20, 2021
Retail banks are under increasing pressure to innovate and personalize their products and services for the benefit of their customers, yet at the same time they are subject to rapidly developing laws and regulations concerning the protection and processing of their customers’ personal data.
By Chantel van Zyl, senior sssociate, and Janet MacKenzie, partner and head of the technology, media and telecommunications practice at Baker McKenzie, Johannesburg
The Deloitte Future of Retail Banking Report (2020) noted that progress in other industries – for example in retail (tailored products), transport (ride hailing), and hospitality (home-sharing platforms) – alongside advances in fintech, are contributing to the redefinition of customers’ expectations of banking services and products.
Ina Opperman After a week of turbulence it looks like Mango will keep flying Picture: iStock The hundreds of disgruntled Mango passengers who were stranded at airports because the airline’s flights did not materialise can use the provisions of the Consumer Protection Act (CPA) to get their money back. While Mango head office staff had to be evacuated to protect them from angry passengers on Wednesday, the airline could have more to worry about if consumers complain to the National Consumer Commission. ALSO READ: SAA business rescue plan puzzling and out of date Section 47 of the CPA prohibits overselling and overbooking. Although the tickets were not oversold or overbooked, this section states that a supplier.