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How EVs Might Change Car Dealership Service Departments

How EVs Might Change Car Dealership Service Departments “My guess is that (EVs) might not need as frequent routine service, but when it is needed it will cost more,” says auto analyst Maryann Keller. It will be decades before electric vehicles displace internal-combustion-powered cars, so the loss of service-department revenue is “not as dire as those who wrongly suggest that EVs don’t need service,” says auto analyst Maryann Keller. But ultimately, how will EVs affect dealership service revenue? Will it plunge, dip slightly or pretty much stay the same? Industry people wonder – and speculate. But few suggest EV maintenance and repair work will boost dealership service department revenues to new heights.

Third-Gen Auto Dealer on Fast Track

Ohio dealer Rick Ricart predicts auto retailing’s “next revolution” will occur in fixed operations. It’s never convenient for a motorist when the dashboard’s “check engine” light or the like flashes on, says Rick Ricart, president of the Ricart Automotive Group in Columbus, OH. Nor is a subsequent repair trip to the dealership service department an exercise in convenience. “It changes people’s plans and schedules,” he says. “Customers have pain points before we even see them.” So, dealerships should ease the sting, not add to it, Ricart (below, left) says at an online retailing conference hosted by media consulting firm Eckstein, Summers, Armbruster & Co.

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