Governor announces changes to help response to unemployment claims
Governor Kelly says the Kansas Department of Labor will be adding staff and increasing server capacity to deal with the high volume of unemployment benefit claims resulting from the coronavirus pandemic.
The governor said over 500 customer service agents and “surge staff” will be added to the contact center, with a plan to have them working the phones between mid-March and mid-April. Surge staff members are trained to handle more complex unemployment insurance cases, and they provide a greater level of service than the customer service agents.
The department is also adding server capacity to be better able to help staff in working with people filing claims.