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Digital Counties 2021: 150,000 to 249,999 Population Category In the 19th annual Digital Counties Survey, leading jurisdictions have moved on from immediate emergency response and are now looking at lessons learned, as well as at what work should turn permanent. July 15, 2021 •  1st Cabarrus County, N.C.  Cabarrus County, N.C., demonstrated a commitment in the last year to the mindset of business process improvement, as opposed to simple technological upgrading and spot fixes. In many places, it seeks to spread enterprise-level software and infrastructure between systems, departments and even jurisdictions in order to help achieve efficiencies. A major example was the creation of a solution to handle emergency rental assistance applications, which tied together a custom chatbot, web forms, and a document management, case management and financial system to help disburse the $6.5 million in rental assistance funding the county received. The solution notified applicants early

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