Providing Customer Service With Cheer No Chore How can you surprise and delight your customers? You can’t retain customers if they don’t enjoy the experience. Don t look at your customer as high-maintenance.
I was talking about mindset with my good friend Tommi Weeden and I was explaining to her that sometimes I work with guests who require A LOT.
What I meant is, they seem to take longer to get through the process – walking “time bandits,” in all honesty. She told me something that really resonated with me: Remember that everyone is different and we all process things differently.