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Realizing Real Dollar Savings with Right IT Choices Tom Bland, Director, Business Technology Services, Cobb EMC
Tom Bland, Director, Business Technology Services, Cobb EMC
Cobb EMC made a strategic decision in 2014 to migrate away from a Customer Care and Billing System that was hosted and managed “in-house” to a service based solution from National Information Solutions Cooperative (NISC). The NISC solution is “physically” housed on-premise at Cobb EMC’s offices, and NISC manages the solution remotely, providing monitoring, performance tuning, code patches, and troubleshooting remotely. For Cobb EMC, it’s been a win-win as the business no longer has to depend on IT to make configuration changes to respond to changing business requirements. Additionally, IT resources have been “freed up” to focus on other strategic technology initiatives that previously suffered due to the excessive “care and feeding” requirements of the traditionally modeled so