Ecolab Transforms Business Processes To Better Serve Customers With Dynamics 365 Remote Assist And HoloLens 2
Ecolab helps companies in an array of industries maintain safety, sustainability, and efficiency in all aspects of operations. Safety is especially important for food and beverage companies, and Ecolab has expert technicians who visit customer sites to help troubleshoot and monitor equipment and facilities. To make that customer support more efficient, Ecolab uses Microsoft Dynamics 365 Remote Assist and Microsoft HoloLens 2 devices. The company’s experts now easily collaborate and help customers remotely without the need to travel, which cuts down on service wait times and boosts customer satisfaction.
Remote Access Technologies Help Keep Food Sanitation Workers Safe
Cloud services, augmented and virtual reality, and videoconferencing applications are among the latest tools that suppliers are using to keep food and beverage workers safer during the COVID-19 pandemic.
Dec 18th, 2020
Ecolab is using augmented reality from Microsoft to help service its customers remotely, particularly in light of pandemic restrictions on access.
Microsoft
Restrictions on travel have created one of the biggest pandemic challenges as suppliers struggle to provide services to their customers. “In order to uphold a standard of safety for our customers and on-site food safety sanitors, approval procedures were put in place to restrict travel within the organization,” notes Candy Lucas, senior food safety director for PSSI.