Date Time
Jayco to pay $75,000 for misleading a consumer about consumer guarantee rights
The Federal Court has ordered caravan manufacturer Jayco Corporation Pty Ltd (Jayco) to pay a penalty of $75,000 for making a false or misleading representation to a consumer about their consumer guarantee rights, following court proceedings by the ACCC.
In November 2020, the Federal Court dismissed the majority of the ACCC’s case, including the allegation that Jayco acted unconscionably towards four consumers by denying them the right to refunds or replacements for their defective caravans. The Court, however, found that Jayco had misled one consumer by representing that they were only entitled to have their caravan repaired, when in fact a consumer’s rights under the Australian Consumer Law when there is a major failure also include a refund or replacement.