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UMB Champions of Excellence
Pillars of Support
School of Medicine
When schools shut down a year ago, children’s lives were turned upside-down: learning via screens, physically distancing from friends, and worrying about a global pandemic.
Providing support for their emotional well-being and education has been at the forefront of many Americans’ minds. And a University of Maryland School of Medicine organization the National Center for School Mental Health (NCSMH) is sharing its expertise to do just that.
The mission of NCSMH, founded in 1995, is to strengthen policies and programs in school mental health to improve learning and promote success for children. NCSMH clinicians have pivoted the services they provide in Baltimore City and Prince George’s County schools to provide tele-mental health and continue to offer a full array of supports for thousands of students and their families.
UMB Champions of Excellence Parking and Transportation Services
Angela Hall, MBA, director of the University of Maryland, Baltimore’s (UMB) Office of Parking and Transportation Services (PTS), has taken customer service to a new level during the COVID-19 pandemic, even moving cashier operations into her own office when the SMC Campus Center closed in the spring.
Hall, who was initially one of three office employees in PTS who continued to work on campus, had to process a large number of student refunds when many classes moved online and some garages were closed.
Hall “excelled at addressing the high demand for student refunds with a quick response and continued follow-up,” said her supervisor, Robert Milner, MS, executive director, Auxiliary Services. “She redeveloped the PTS cashier’s office to accommodate the various onboarding schedules during the pandemic, while limiting the number of staff on campus.”