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Summary:
A side-effect of the COVID crisis has been a hefty increase in the speed of digital transformation efforts in organizations across all business sectors. Three end users told their stories at Cisco Live 2021.
Customer testimony is the best validation for any pitch by a technology vendor - that’s the hill on which we at diginomica are prepared to die. I despaired recently when an invitation came in from one enterprise name to join it online to “understand the importance of customer experience”, an invitation I declined having checked out the speaker list to find…no customers.