Last month, we reported how Catriona Oliphant, 60, was tricked by a scammer into handing over her savings in a series of online banking transfers. HSBC has finally reimbursed her in full.
Why should it often take the intervention of the press to get financial justice for consumers?
It s a question I regularly ask myself – although I can t deny I thoroughly enjoy the moment whenever a mighty financial services company caves in, usually for fear of getting a pasting in the personal finance pages of The Mail on Sunday.
It makes me feel good and vindicates my profession. For example, over the years I ve managed to get many insurance giants to review claims they had originally rejected and pay out huge sums as a result.
Invariably, the policies were bought to provide financial protection at a time when it is most needed – when a household is struck by long-term illness or a life- threatening health condition.
It was refreshing to hear Helena Morrissey, former chief executive of Newton Investment Management, break ranks and speak out passionately against Woodford last week
Our intervention gets reader s £30,300 back from Santander dailymail.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from dailymail.co.uk Daily Mail and Mail on Sunday newspapers.
JEFF PRESTRIDGE: Morrissey against Woodford return dailymail.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from dailymail.co.uk Daily Mail and Mail on Sunday newspapers.