My parcel delivery is missing – what are my rights for a refund? telegraph.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from telegraph.co.uk Daily Mail and Mail on Sunday newspapers.
Here s how to get a refund your parcel has disappeared
Credit: Tim Graham/Getty Images Contributor
Shoppers ordering online during coronavirus are facing chaos, as tens of thousands of items are being delivered late or not turning up at all.
Between April and June more than 18,000 people complained about problems with deliveries to dispute resolution service Resolver – most often because an item has not turned up.
Here Telegraph Money nails down what your rights are – whether you’re sending or receiving a parcel.
If you are receiving an item
If you purchased something online for delivery you should take up your issue with the retailer, not the delivery company, said Sophie Kasmi, lawyer and founder of Know Your Rights, a legal advice website.