The panel was impressed that:
the team has made really good use of a lot of earlier qualitative and quantitative data. There are eight personas shared across all services, which had been developed in the latter half of 2019. The team were able to test out four of these personas successfully. There is also up to 10 years’ worth of website analytics the team had access too, and made good use of
the team had a good spread of users. There were 65 users in total including 33 undergraduates, 13 graduates and 19 people who were considering a career change. These were a mix of ages and ethnicity and showed a good geographical spread. They also included 5 users with either physical disabilities or with suffering from low confidence issues
Brexit 10 kluczowych elementów umowy handlowej Wielkiej Brytanii z Unią
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Brexit 10 kluczowych elementów umowy handlowej Wielkiej Brytanii z Unią
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Service Design At Scale
SITUATION
Intuit values generating delight through customer experiences. They ve embraced Service Design to create and continually renew that delight. Being a global company, design and delivery of their services include product teams in the US and customer support teams (CARE) in the Philippines.
How might we engage global teams in service design?
Optimizing the service you deliver to your customer requires insights from multiple parts of the organization. In-person workshops allow stakeholders to build off each other s contributions, adding diversity and creating alignment that results in a more holistic improvement.
That was impossible with the customer support team in another continent.
處方箋開「看展覽、聽音樂… 」取代藥物 家中長輩拿到社交處方箋沒？延緩失智效果好｜健康2 0
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