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Dubai: A new survey on Tuesday said 90 per cent of UAE citizens and residents are happy with the government services they had used in the past two years.
The survey by think tank Serco Institute said “an astonishing 90 per cent of people described themselves as being ‘somewhat’ or ‘very’ happy ” with the services.
The ‘Transformation, digitisation and happiness: Public opinion on UAE government services’ is the first output from Serco Institute in the UAE. A series of reports and research is planned for release throughout the year. The report also said people felt services could be “generic” and sometimes lacked “attentiveness”, but that these issues could be solved by creating more digital access.
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