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A number of UK retailers raised concerns about the extent of aggression experienced by their employees, with one business citing more than 1,000 violent incidents in the week face coverings were made compulsory in stores.
In February this year, 69 retailers, including Asda and Costa Coffee, signed an open letter to the prime minister to highlight concerns about the increasing problem of violence and abuse being experienced by employees.
Reveal’s research also found one third of respondents said they had been too frightened or intimidated to ask shoppers to wear a mask or stick to social distancing guidelines on at least one occasion.