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Want to design policies that really work? Test them on the users who need them first

March 31, 2021 Paid family and medical leave policies have the potential to promote health and wellbeing, reduce infant mortality, help family economic stability, improve worker productivity and morale and, research shows, can even lead to longer life. But not if people don’t use it. And in the handful of states that have passed such policies, the data shows that many who are eligible and who need it, aren’t using paid leave. Understanding why – and what to do about it – is what the Better Life Lab and New Practice Lab at New America set out to find in a unique, four-week discovery sprint in 2019, in partnership with the state of New Jersey. One of the key learnings that emerged is also a key part of the answer: you need to think like the user does. And the best way to do that is to ask them.

How the pandemic changed the battleground for chore wars

The Globe and Mail Bookmark Please log in to listen to this story. Also available in French and Mandarin. Log In Create Free Account Getting audio file . This translation has been automatically generated and has not been verified for accuracy. Full Disclaimer Glenn Lowson/The Globe and Mail Life has changed at Robin Milhausen’s house, where chores used to take up an hour or two after work each day and a few more on weekends. Now, with her two adolescent children learning from home and the professional cleaning help cancelled, the days have become an 18-hour marathon of homework assistance, meal preparation, dishes, laundry and dog walks –

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