We will continue to invest in data and analytics to model personalised experiences
Illustration by Tanmoy Chakraborty
The year 2020 challenged deep-rooted beliefs and transformed the way we work. Beliefs such as sales can occur only in physical branches or physical documents are required to be presented in person to close a sale or we will always need branches to service customers no longer hold true.
The pandemic also tested the resilience, adaptability and sustenance of individuals and organisations. Adapting to long-lasting shifts in consumer and distributor behaviour is now a necessity. Displacement of the usual and advent of the new normal may be spoken of for generations to come.
No Business as Usual; The Game Has Changed
Companies that emerge from this crisis with solid finances, a resilient supply chain, skilled workers and the capacity to analyse data will be well-placed to seize new opportunities
Illustration by Raj Verma
Among the few books that are interesting and inspirational, Alfred Sloan s My Years with General Motors lays out his brilliant managerial practices and provides insights into the new consumer economy that he and General Motors created over half a century ago. An entire era has gone by since, and we find ourselves in a situation that is uncannily similar to all great crises. And his words uttered in 1941 hold so true even today - It is astonishing what you can do when you have a lot of energy, ambition and plenty of ignorance.