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Adventium pays around $6 5 million in withheld payments to Australian tour operators

Adventium pays around $6 5 million in withheld payments to Australian tour operators
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APT to issue further refunds over COVID-19 travel cancellations after agreement with ACCC

APT to issue further refunds over COVID-19 travel cancellations after agreement with ACCC By national consumer affairs reporter Amy Bainbridge Posted WedWednesday 10 updated WedWednesday 10 MarMarch 2021 at 2:41am Airports were largely empty during 2020 as Australians were forced to cancel travel plans due to the COVID-19 pandemic. ( Share Print text only Cancel Thousands of Australians who had their travel cancelled due to the COVID-19 pandemic will receive additional refunds from tour operator APT. Key points: Tour company APT had been deducting fees for marketing and overheads costs from refunds issued to consumers whose travel was cancelled due to COVID-19 The regulator considered the company to not be entitled to do that under its terms and conditions

Thousands of Aussies to receive extra refunds from APT over COVID-cancelled holidays

Thousands of Aussies to receive extra refunds from APT over COVID-cancelled holidays Thousands of Aussies will receive additional refunds for travel cancelled by tour operator APT due to COVID-19. The Australian Competition and Consumer Commission (ACCC) became concerned that APT, Australia s largest family-owned tour and cruise company, was deducting marketing and overhead costs from booking refunds during the pandemic. After months of engagement between APT and the ACCC, the travel company agreed to stop deducting marketing and overhead costs from booking refunds impacted by the COVID‑19 pandemic. READ MORE: APT will have already contacted affected customers.(APT) APT will provide customers who have previously received a refund quote with a revised quote, and will reimburse customers who have already received a reduced refund due to marketing and overhead cost deductions.

APT avoids court action by committing to bigger customer refunds for COVID-19 cancellations – Travel Weekly

10 Mar 2021 Thousands of Aussies will receive additional refund amounts for cancelled travel after Australian Pacific Touring made a commitment to the Australian Competition & Consumer Commission (ACCC). The company, which trades as APT and Travelmarvel, has agreed to stop deducting marketing and overhead costs from booking refunds, and to reimburse customers who had previously had these costs deducted from their refund. Where a refund is sought (as opposed to a credit), APT will continue to deduct an amount from refunds to cover reasonable losses that it has not been able to recover, and will also deduct a fee per booking relating to administration costs in arranging the refunds.

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