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APT to issue further refunds over COVID-19 travel cancellations after agreement with ACCC
By national consumer affairs reporter Amy Bainbridge
Posted
WedWednesday 10
updated
WedWednesday 10
MarMarch 2021 at 2:41am
Airports were largely empty during 2020 as Australians were forced to cancel travel plans due to the COVID-19 pandemic.
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Thousands of Australians who had their travel cancelled due to the COVID-19 pandemic will receive additional refunds from tour operator APT.
Key points:
Tour company APT had been deducting fees for marketing and overheads costs from refunds issued to consumers whose travel was cancelled due to COVID-19
The regulator considered the company to not be entitled to do that under its terms and conditions
Thousands of Aussies to receive extra refunds from APT over COVID-cancelled holidays
Thousands of Aussies will receive additional refunds for travel cancelled by tour operator APT due to COVID-19.
The Australian Competition and Consumer Commission (ACCC) became concerned that APT, Australia s largest family-owned tour and cruise company, was deducting marketing and overhead costs from booking refunds during the pandemic.
After months of engagement between APT and the ACCC, the travel company agreed to stop deducting marketing and overhead costs from booking refunds impacted by the COVIDâ19 pandemic.
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APT will have already contacted affected customers.(APT)
APT will provide customers who have previously received a refund quote with a revised quote, and will reimburse customers who have already received a reduced refund due to marketing and overhead cost deductions.
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