APT to issue further refunds over COVID-19 travel cancellations after agreement with ACCC
By national consumer affairs reporter Amy Bainbridge
Posted
WedWednesday 10
updated
WedWednesday 10
MarMarch 2021 at 2:41am
Airports were largely empty during 2020 as Australians were forced to cancel travel plans due to the COVID-19 pandemic.
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Thousands of Australians who had their travel cancelled due to the COVID-19 pandemic will receive additional refunds from tour operator APT.
Key points:
Tour company APT had been deducting fees for marketing and overheads costs from refunds issued to consumers whose travel was cancelled due to COVID-19
The regulator considered the company to not be entitled to do that under its terms and conditions