Coupang seeks turnaround with quick commerce service
Posted : 2021-07-27 08:45
Updated : 2021-07-27 11:18
Customer orders groceries on a mobile application using quick commerce service by GS Retail in Seoul, on June 30. Korea Times file
By Kim Jae-heun
Coupang has launched the quick commerce service Coupang Eats Market in a bid to make a rebound from the fallout of a number of scandals that led customers to turn their backs on the online retailer.
Customers recently declared a boycott of the retail giant after founder Kim Bom-seok shunned responsibility for a fire that broke out at a logistics center in Icheon, last month, and was accused of bullying a member of a union. The company also took a passive approach to the death of a restaurant owner, whose demise in May was linked to his use of Coupang s food delivery service.
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