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Symphony SummitAI Releases New Service Management Features to Drive Automations and Employee Engagement

Symphony SummitAI Releases New Service Management Features to Drive Automations and Employee Engagement New integrations and enhanced features bring greater opportunities for employees to engage with IT through the service desk. News provided by Share this article Share this article LOS ALTOS, Calif., May 4, 2021 /PRNewswire/  Symphony SummitAI, an enterprise-class, AI-driven IT service management solution, today announced new automation and engagement features in its flagship ITSM solution. The new features, part of the recent Tahoe release, drive greater service management automations and create seamless service experiences for employees. The new features include a business rule designer, helpdesk ticket auto-assignment, integration with Microsoft

Symphony SummitAI Is Recognized as a 2021 Gartner Peer Insights Customers Choice for IT Service Management Tools

Symphony SummitAI Is Recognized as a 2021 Gartner Peer Insights Customers Choice for IT Service Management Tools Users give SummitAI the distinction of a Gartner Peer Insights Customers Choice for effortlessly uniting IT service and asset management using artificial intelligence. News provided by Share this article Share this article LOS ALTOS, Calif., April 7, 2021 /PRNewswire/  Symphony SummitAI, an enterprise-class, AI-driven IT service management solution, today announced it was named a 2021 Gartner We are honored to be named a Gartner Peer Insights Customers Choice for the third year in a row in the ITSM category, said Satyen Vyas, CEO at Symphony SummitAI. 2020 truly showed us that IT s communication with employees does not have to be complicated and disjointed. At SummitAI, we continue to strive to create a positive experience for both users and service providers, develop a better work environment across verticals and departments, and inspire teams to deliver i

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