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Technically speaking: How technology helped save independent Dallas restaurants during the pandemic
From delivery apps to contactless payment, many of these strategies are here to stay.
Tyler Shin is owner and Managing Member of Revolving Kitchen in Garland.(Brandon Wade / Special Contributor)
By Dalila Thomas Brent
8:44 AM on May 11, 2021 CDT
As restaurants navigated the uncertainty of the pandemic over the last year, one thing quickly became clear: Technology was going to be a key to survival.
From low-tech intercom systems to high-tech delivery apps and virtual food halls, many forms of technology not only saved small, family-owned restaurants during the pandemic but also might be used long-term.
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On March 8, 2020, a crowd converged on Four Corners Brewing Co. for a festival dedicated to Filipino food. Popular, rising-star pop-up businesses run by Filipino-American chefs with day jobs served more than a thousand customers that day. At 2 p.m., the wait for a bowl of noodles was 50 minutes, and another line was keeping people standing for an hour.
It felt like every food lover in Dallas was there. In one line, I chatted with
Texas Monthly taco editor José Ralat, and at the ice cream booth,
D Magazine dining critic Eve Hill-Agnus worked serving scoops.
None of us knew this would be the last time the Dallas food community partied together. Two days later, Dallas County reported its first known case of COVID-19. On March 17, the county’s dining rooms and bars closed by public order.
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