Time for Mid-Sized Banks to Redefine the Customer Experience
Fast, efficient digital services enable mid-sized banks to offer customers a truly personalised experience and new ways to strengthen their ties with the local community
By Derek Corcoran, chief experience officer, Temenos
For banking customers, good service now means completing a quick and painless transaction online. The experience of the last year, with branches closed or offering reduced services due to COVID-19 restrictions, has brought this to the fore: a survey by Mastercard in 2020 showed 87 per cent of people who had never used a banking app before the pandemic would continue to use them in future.
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Book World: Wrestling with the strategy - and morality - of the firebombing of Japan
Diana Preston, The Washington Post
April 23, 2021
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On the night of March 9, 1945, more than 300 U.S. Army Air ForcesB-29 Superfortress bombers took off from rudimentary airfields in the Mariana Islands in the western Pacific, retaken from the Japanese the previous summer. Their mission was to attack a 12-square-mile sector of central Tokyo containing the highly flammable, densely packed wooden dwellings of thousands of working-class families as well as industrial and commercial buildings. During the three-hour raid their bombs ignited a firestorm that was so intense it killed 100,000 people and sent up a glow that was visible 150 miles away. When the returning B-29s touched down, teams fumigated them to dissipate the smell of burning flesh. In The Bomber Mafia: A Dream, a Temptation, and the Longest Night of the Second World War, Malcolm Gladwell takes readers on the