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Business May 25, 2021 India’s catastrophic second Covid-19 wave has become the ultimate real-life stress test for the global services industry, as companies work to keep back-office operations running amid widespread infections and an overwhelmed healthcare system. India is the world’s leading back-office hub, with nearly 4.5 million people doing everything from answering customer service calls to software development to mortgage processing, placing it far ahead of peers such as the Philippines, which has more than 1.2 million workers. Global banks and technology companies, from Goldman Sachs to Google, also run their own in-house operations there, with many more contracting work to outsourcers such as Infosys and Tata Consultancy Services.

United statesUnited kingdomArvind krishnaPravin raoSangeeta guptaVishal sikkaSid paiCredit suisseGoldman sachsTata consultancy servicesTata consultancyஒன்றுபட்டது மாநிலங்களில்ஒன்றுபட்டது கிஂக்டம்அரவிந்த் கிருஷ்ணாபிராவின் ராவ்சங்கீதா குப்தா