Business
May 25, 2021
India’s catastrophic second Covid-19 wave has become the ultimate real-life stress test for the global services industry, as companies work to keep back-office operations running amid widespread infections and an overwhelmed healthcare system.
India is the world’s leading back-office hub, with nearly 4.5 million people doing everything from answering customer service calls to software development to mortgage processing, placing it far ahead of peers such as the Philippines, which has more than 1.2 million workers.
Global banks and technology companies, from Goldman Sachs to Google, also run their own in-house operations there, with many more contracting work to outsourcers such as Infosys and Tata Consultancy Services.