Christopher Wood says he and his wife wouldn’t have purchased the home warranty a year ago had they known what they do now.
After two days without heat or electricity because of February’s storms, Wood and his wife, Kelly Lohr, left their East Austin home to stay with his parents for a few days in Round Rock. When they returned, their tankless water heater was ruined.
Wood says he signed up on OneGuard Home Warranties web portal for a service call to the house and had to wait a week, until Feb. 26, for the company to send plumbers who finally had the time. The fee: $75.