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Cybercriminals turn to help desk support as FortiGuard Labs charts steep rise in ransomware
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The onslaught of ransomware attacks has continued unabated, with a sevenfold increase in ransomware activity in the second half of 2020 over the first half of the year, according to the latest report from FortiGuard Labs.
Perhaps even more troubling is that cybercriminals have turned ransomware into a booming business, complete with help desk support for hapless victims.
“The newest ransom notes that we’re seeing in these targeted attacks are setting up channels to live chat support,” said Derek Manky (pictured), chief of security insights and global threat alliances at Fortinet Inc.’s FortiGuard Labs. “The victim would log in and actually talk directly live to the cybercriminal or one of their associates to be able to negotiate the ransom. They have a whole business strategy and plan in mind.”
FortiGuard Labs predicts weaponising of intelligent edge to alter future cyberattacks 11:26 | 24/12/2020
FortiGuard Labs has highlighted growing security risks in the future
FortiGuard Labs predictions reveal strategies the team anticipates cybercriminals will employ in the near future, along with recommendations that will help defenders prepare to protect against these oncoming attacks, according to FortiGuard Labs.
Cyber adversaries leveraging intelligent edges, 5G-enabled devices and advances in computing power will create a wave of new and advanced threats at unprecedented speed and scale. In addition, threat actors will continue to shift significant resources to target and exploit emerging edge environments such as remote workers or even new operational technology edge environments, rather than just targeting the core network.