CEO Brian Chesky says Airbnb stopped being a hands-off platform earlier than other tech companies because customers got physically hurt tsonnemaker@businessinsider.com (Tyler Sonnemaker)
Airbnb ditched hands-off moderation earlier than rivals, CEO Brian Chesky told Bloomberg Thursday.
The company addressed issues more quickly because customers got physically hurt, Chesky said.
Chesky also explained why Airbnb has responded more strongly to racism and the Capitol attacks.
Popular Searches At Airbnb, we learned lessons earlier than big tech companies, because we had people getting their homes trashed, we had people getting physically hurt or worse, Chesky said. We started realizing that we had to take more responsibility for the activity on our platform, if for no other reason, to keep people safe. That s a very good reason to do that, and so we ve been doing this for a very long period of time, he added.
The company addressed issues more quickly because customers got physically hurt, Chesky said.
Chesky also explained why Airbnb has responded more strongly to racism and the Capitol attacks.
Airbnb CEO Brian Chesky threw a bit of shade at other tech platforms on Thursday, telling Bloomberg s Emily Chang his company learned quicker than its larger rivals about how to tackle bad behavior. At Airbnb, we learned lessons earlier than big tech companies, because we had people getting their homes trashed, we had people getting physically hurt or worse, Chesky said. We started realizing that we had to take more responsibility for the activity on our platform, if for no other reason, to keep people safe. That s a very good reason to do that, and so we ve been doing this for a very long period of time, he added.