A couple weeks ago, Postmaster General Louis DeJoy announced a 10-year plan that he says will take the U.S. Postal Service to profitability. His goal? To eliminate a projected $160 billion loss over 10 years, caused largely by declining mail volume, unattainable pension-funding requirements and other expenses. Among components of his plan:
â¢Â Slowing the standard for First Class mail delivery from the current three days to five within the continental U.S.
â¢Â Hiking postage prices for paper mail and parcels.
â¢Â Service cuts including shorter post office hours.
To Americans who rely on mail delivery, this combination of slower mail for higher prices looks less like a path to fiscal salvation and more like Shermanâs 1864 march to the sea â weakening the USPS and its reputation and demoralizing its workforce.
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There is enormous power in the word “no.”
On the face of that, you might think that is obvious, but the shipping business has always held as sacred the idea of scale. Scale should create efficiencies. Tome was the CFO at Home Depot before becoming the head of UPS, and she is a classic number cruncher, according to the WSJ article by Paul Ziobro. Her logic is brilliantly simple. She is focusing on profit in an effort to create a “better, not bigger” company.
Tome is a powerful, smart CEO, and she will excel. She says, “the current environment, with too much demand for limited capacity, means UPS needs to be paid adequately for its services.” That concept should not strike you as revolutionary, yet learning how to say “no,” in many ways runs counter to our natural behavior and desire to be liked. That is why my granddaughter sits on my lap during lunch and then asks if I can lend her $50. She is 2 1/2. They learn quickly. Darling, not a chance.
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