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Patients left in phone queues for Lakeside Stamford after confusion over opening hours

Patients left in phone queues for Lakeside Stamford after confusion over opening hours Published: 17:00, 31 December 2020 Dozens of people waited on hold for a GP surgery on Monday (December 28) after its phone lines failed to say it was closed. Coun Gloria Johnson was among those trying to call Lakeside Stamford’s Sheepmarket Surgery for an appointment. An automated message told her she was 16th in the queue, but did not say calls were not being answered. Lakeside Stamford s Christmas opening hours on its website was more than a year out of date “After 25 minutes I was still 16th,” said Coun Johnson, who represents residents on Stamford Town Council and South Kesteven District Council.

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