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Roy Morgan’s Annual Customer Satisfaction Awards have been impacted by the COVID-19 pandemic – just like everything else in our lives – but after rigorous examination of the data recorded from Australians during 2020 we are able to announce the deserving winners who have excelled with high customer satisfaction ratings despite the challenges of the pandemic.

Roy morganMichele levineLiquor store of the yearQuick service restaurant of the yearShoe store of the yearDiscount variety store of the yearSports store of the yearDomestic business travel airline of the yearMajor quick service restaurant of the yearAuto store of the yearHardware store of the yearMajor private health insurer of the yearHealth partnersClothing store of the yearDomestic airline of the yearDepartment store of the year