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(SALT LAKE CITY, Utah) NEWS: Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it was named the winner of a Bronze Stevie® Award in the Customer Service Department of the Year category in The 19th Annual American Business Awards®. Customization and knowledgeable client service are two of the hallmarks of working with IDS. For the team members of the customer service department, embodying those commitments means going above and beyond to resolve client questions, issues and concerns as quickly as possible, even if it means stretching themselves outside the bounds of the typical customer service agent. This dedication has directly contributed to IDS’ consistently high customer satisfaction rates. In 2020 IDS maintained a 99% satisfaction rate, which is much higher than Global Benchmark at 94% and Software Industry Benchmark at 96%. IDS had an average of 12.0 hours average first reply time, better than the industry average of 14.8

United statesSalt lake cityMaggie gallagherMark mackeyCustomer service department of the yearInternational businessStevie awards for sales customer serviceJohn hancock financial servicesSoftware industryInternational document services incKids incInternational document servicesBronze stevieCustomer service departmentAnnual american business awardsGlobal benchmark