Not Just Chatbots: How AI Is Helping Organizations Better Serve Their Customers forbes.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from forbes.com Daily Mail and Mail on Sunday newspapers.
Clarabridge Intros AI-Augmented Quality Management Solution
Over the last year, the shift to remote work and online services has changed the landscape drastically for all. On the business side, contact centers and customers are now interacting in all-new ways, and expectations have again shifted around how customers expect to be able to interact with companies.
As this shift occurs, offerings that empower agents to work more efficiently and address customer needs quickly while maintaining consistent service across all channels are needed.
To help on this front, customer experience management company Clarabridge (News - Alert) has released a new integrated Quality Management (QM) solution that offers intelligent scoring, agent self-coaching, and integrated workflows for contact centers to step into the next generation of support.
Google Assistant Can Now Better Understand and Pronounce Unique Names
Google Assistant will better understand the context of the conversation. By Satvik Khare | Updated: 29 April 2021 15:06 IST
Photo Credit: Google
Highlights
The new feature only supports English language currently
Google applied BERT system to improve Assistant’s conversational skills
Google Assistant update will help it better recognise speech and pronounce names. Google s update for its virtual assistant will help it recognise and pronounce unique names along with helping it understand the context of the conversation shared by users. The search giant will apply its Bidirectional Encoder Representations from Transformers (BERT) system to improve the quality of the conversation between Google Assistant and the users. The update is currently available on Google smart speakers in the US and will expand to smartphones and smart displays in the near future.
Talk to your data and find out what it has to tell you texasguardian.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from texasguardian.com Daily Mail and Mail on Sunday newspapers.