TWB develops language technology to improve humanitarian communication in northeast Nigeria
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Multilingual chatbot will respond to people’s health questions in three languages
DANBURY, CONN., USA – 7 APRIL, 2021. Translators without Borders (TWB), in partnership with Mercy Corps, has developed a chatbot in three languages to improve COVID-19 understanding in northeast Nigeria. The chatbot will allow people to message questions in their language and receive answers immediately and conversationally. This tool will help people receive credible information more quickly, and insights from the chatbot will help humanitarian responders understand what information people need and want and in what language.
The chatbot will communicate in English, but importantly it will also communicate in Hausa and Kanuri, languages commonly spoken in northeast Nigeria. The chatbot can address rumors related to the pandemic and provide actionable advice. It will respond to questions such as, �