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Chief Inspector Gerard Pollock from Police Service of Northern Ireland’s Contact Management Centre says the public often ring ‘101’ to get in touch with an officer about an incident they’ve already reported or to obtain an incident reference number.
Chief Inspector Pollock explains, “We want to make it easier to contact the officer dealing with your incident by consistently providing that information upfront and in a timely way.”
In January, the first phase will roll out for online reports.
The second phase roll-out will be for 101 calls and over-the-counter reports.
It’s hoped this will start later in Spring 2021.
STARTING this month, anyone who submits a report online to Police Service of Northern Ireland will receive a follow-up email providing details about how it was .