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Revealed: the problems we re facing at the doctors in Herefordshire

Herefordshire doctors surgery responds to complaints

So far a total of more than 167,000 first and second dose vaccinations have been administered in the county, the majority of which have been delivered via general practice run vaccination hubs. In order to reduce infection and to protect patients and healthcare staff from the virus, new procedures have had to be introduced. These include an increase in the number of consultations carried out remotely (by telephone or video). In addition, patients are being asked to disclose to fully trained reception team members the reason for their call. This allows practices to refer their patients to the most appropriate healthcare practitioner – which is not always a GP.

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